Privacy Policy
Last updated: 28 September 2026
Information we collect
When you order or contact us, we collect the name, contact details, address, and parts information needed to fulfill the request.
How we use it
We use this information to quote, prepare parts, return hardware, respond to inquiries, and meet legal obligations.
Processors
We may share information with Japanese manufacturers, carriers, and Stripe (our card payment processor) as needed to fulfill, charge, and ship parts.
Retention and access
We keep order and inquiry information for as long as needed to fulfill the request, handle follow-up, and meet legal or tax record-keeping duties. We delete or anonymize information when it is no longer needed. Access is limited to people who need it to operate the service, with reasonable security measures. To request access, correction, or deletion, email info@japalog.com.
Contact
For privacy questions, contact icehamburg inc. (アイスハンバーグ株式会社), 12-16-101 Inari-cho, Hanno-shi, Saitama 357-0037, Japan, or email info@japalog.com. Contact is by email only. Email is accepted on weekdays (Japan time). We usually reply within 2–3 business days.